I thought I'd make something separate than the home buying thread, especially since I know @Doom&Sparkles is out of the "buying" and into the renovation stage, and there are a lot of chickens who have done some serious work on their homes. I have a question, both as a first-time owner and as someone with very little knowledge of what it takes to maintain a building. Last year we had a serious ice dam on a gutter (the gutter was encased in a gigantic layer of ice). It eventually broke off, damaged our neighbor's building and one of the cars of the people who live in our building. We had the gutters checked out late in the fall, and the contractor diagnosed the issue, replaced/cleaned our gutters, and we thought we were fine. Turns out, we weren't. The work was done in December. Later that month, we had a rainstorm, and similar to before replacement, we had water pouring off the roof into the backyard, because the gutters overflowed. With the snow a few days ago, and the bitter cold we've had, the base of the gutter that broke off last year was already frozen in a layer of ice (I salted the crap out of it yesterday morning and was able to break the ice away last night). My question, after this long-winded explanation, is this. If the contractor supposedly did work that was going to fix these issues, what can we do as a condo association? The guy who lives downstairs, who got the contractor to do the work in the first place, was in touch again, and the guy wants the same amount of money we paid last time to install another gutter, which he says will take care of the issue. Shouldn't he have done this already? Can we be a squeaky wheel and say, "Look dude, you told us that your diagnosis would fix the issue and it didn't." Like I said, I've never dealt with this before, so I want to hear from others more familiar with owning property who may have some advice.